Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) explains how Emtyaz Travel for Tourism (“we”, “us”, “our”, “Emtyaztravel.com”) collects, uses, stores, and protects your personal information when you visit our website or use any of our travel-related services.

By using our Website or Services, you confirm that you have read and agreed to this Policy.

This Policy applies to:

• Visitors of our website

• Customers booking tours, activities, packages, hotels, transportation, Nile Cruises or flights

• Any user communicating with us via email, phone, WhatsApp, or social media

This Privacy Policy also applies to our mobile Android application (Google Play), which provides access to our services through a web-based interface (WebView).

2. Information We Collect

a) Personal Information Provided Directly By You

When you request or book a service, we may collect:

• Full name

• Email address

• Phone number

• Country of residence

• Passport details (for flight bookings or security checks)

• Hotel details (pickup / drop-off)

• Travel dates and preferences

• Payment information (processed securely by Stripe, PayPal, or other payment gateways)

b) Automatically Collected Information

When visiting our website, our servers may automatically record:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring webpage

• Cookies and analytics data

This information helps us:

• improve our website performance

• enhance user experience

• detect abuse or security risks

The same applies when using our mobile application through embedded web technologies.

3. Use of Your Information

We may use your information to:

• Process and confirm bookings

• Issue vouchers, invoices, and confirmations

• Communicate with you (email / WhatsApp / phone)

• Process secure payments via Stripe

• Customize your travel experience

• Improve website functionality

• Comply with legal and regulatory obligations

• Detect and prevent fraud

4. Sharing of Information

We only share your personal information when necessary to provide the services you purchased.

a) Travel Service Providers

Such as:

• Hotels

• Nile Cruise operators

• Tour guides

• Transportation companies

• Airlines (domestic flights)

• Governmental authorities where required

b) Payment Processors

Payments are securely processed through:

Stripe, PayPal, Paymob, Amazon Pay, Payoneer

These payment gateways may store or process your payment data under strict PCI-DSS security standards.

We do not store your full card information on our servers.

c) Legal Requirements

We may disclose information if required to:

• comply with the law or court orders

• protect rights or safety

• prevent fraud

We never sell or rent your personal information.

5. GDPR Rights (EU & UK Customers)

If you are located in the EU or UK, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“Right to be Forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us via the “Contact Us” section.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide booked services

• Meet legal and tax obligations

• Settle financial or administrative matters

• Support legitimate business purposes

After the retention period, your data is securely deleted.

7. Cookies

Our website uses cookies to:

• Improve user experience

• Save language and session preferences

• Perform non-personal analytics

• Enhance website performance

You may disable cookies at any time in your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under 18 years old.
We do not knowingly collect data from children.

If you believe a child has provided personal information, please contact us immediately.

9. Information Security

We apply strong administrative, technical, and physical safeguards, including:

• SSL encryption

• Encrypted servers

• Restricted access controls

• Secure payment gateways (Stripe)

• Data-minimization practices

All transmitted data is encrypted in transit via HTTPS.
However, no online system can guarantee 100% security.

10. Data Breach Notification

If a data breach occurs that may affect your personal information, we will:

• Notify you promptly

• Inform relevant authorities where required

• Take immediate corrective measures

11. External Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page with a revised Effective Date.

13. Contact Us

For questions about this Policy or to request data access / deletion, contact us via:

📩 Email: [email protected]
🌐 Website Contact Form